WSR-88D Telecommunications Form
|
Sprint T1 | FMS DS-1 9999999 | |
---|---|---|
PUP Dial-out Line | CIS 999999999 | VPN 999-9999 |
Supp PUP Dial Line | CIS 999999999 | VPN 999-9999 |
Supp PUP Dedicated Line | CIS 999999999 | PL# 999999 |
RPG narrowband lines: NBComm Dial-In Edit Screen, and Authorized User List, allow the UCP operator to cross reference all authorized users to the RPG port they access. That information dial or UCP "AD,***, NB,***,DI" or ("VI") screen. Line # is from UCP "U,C" screen. "PORT PSWD" useful for associating "User" to "Line #" and appropriate FMS and VPN. This information is unknown to the Sprint hotline.
PORT | RPG | ||||
---|---|---|---|---|---|
PSWD | Line# | User | Sprint CH# | CIS # | VPN |
* | 2 | Rain Gage | CH xx | 999999999 | 999-9999 |
* | 3 | RFC Data | CH xx | 999999999 | 999-9999 |
* | 4 | NWSAdjcnt | CH xx | 999999999 | 999-9999 |
* | 5 | NWSGnlPrps | CH xx | 999999999 | 999-9999 |
* | 6 | RFCDial | CH xx | 999999999 | 999-9999 |
* | 7 | NWSNat'l | CH xx | 999999999 | 999-9999 |
* | 8 | SPC | CH xx | 999999999 | 999-9999 |
* | 9 | AFGlobal | CH xx | 999999999 | 999-9999 |
* | 10 | AWSGn'l | CH xx | 999999999 | 999-9999 |
* | 11 | AWSSpare | CH xx | ||
* | 12 | AWSSpare | CH xx | ||
* | 13 | CorpEng | Ckt#____________________ (enter Ckt info) ________________ | 999-999-9999 | |
* | 14 | Nav/Marine | Ckt#____________________ (enter Ckt info) ________________ | 999-999-9999 | |
* | 15 | FAAFloCntl | MCI Ckt#________________ (enter Ckt info) ________________ | 999-999-9999 | |
* | 16 | FAACWSU | MCI Ckt#________________ (enter Ckt info) ________________ | 999-999-9999 | |
Associated PUP(s)/ Dedicated Lines | |||||
KXXX | 21 | CWSUKXXX | Ckt#_____________________ (enter Ckt info) _________________________ | ||
KXYZ | 23 | Ft XXXXX | CH xx | PL# 999999 |
*See NBComm Dial-In Port Edit screen for PORT PSWD
CIS# = Customer Identification Service Number
FMS = Facility Maintenance System
PL# = Private Line Number
VPN = Virtual Private Network
Agency Sprint Contract Officer (COTR):
National Weather Service, WOSO152
9999 East West Highway
Silver Spring, MD 99999-9999
Attention: Xxxxx Xxxxx (999) 999-9999 ext 999
fax; (999) 999-9999
or;
Air Force:
NEXRAD-CS AWS COTR
999 W. Losey St, Rm 9999
Scott AFB IL 99999-9999
Phone: (999) 999-9999
FAX: (999) 999-9999
( date )
NEXRAD RPG NARROWBAND CIRCUIT REPORT
TYPE CKTNO USAGE RADPHONE/CONNECTIVITY COMMO RADAR CLIN CLIN ** XXXXXXX ** 1-RJ21X D/U 01 NWS RGDAC (GDSS) 999-9999 30AF CC D/U 02 NWS RFC DATA 999-9999 30AG CC D/U 03 NWS ADJACENT PORT 999-9999 30AC CC D/U 04 NWS GEN'L PURPOSE 999-9999 30AC CC D/U 05 NWS RFC GEN'L PURP. 999-9999 30AC CC D/U 06 NAT. MET. CENTER 999-9999 30AC CC D/U 07 NSSFC 999-9999 30AC CC D/U 08 AFGWC 999-9999 30AC CC D/U 09 AWS GEN'L PURPOSE 999-9999 30AC CC D/U 10 AWS HOLD #1 30AC CC D/U 11 AWS HOLD #2 30AC CC D/U 12 CORPS OF ENGINEERS 999-999-9999 30AC CC D/U 13 USN GEN'L PURPOSE 999-999-9999 30AC CC D/U 14 FAA FLOW CONTROL 999-999-9999 30AC CC D/U 15 FAA DIAL-UP 999-999-9999 30AC CC ** 2-RJ2DX DED 01 NIDS #1 - Paramax NIDS provider define 30AH CC DED 02 NIDS #2 - W.S.I. NIDS provider define 30AH CC DED 03 NIDS #3 - Kavouras NIDS provider define 30AH CC DED 04 NIDS #4 - Alden NIDS provider define 30AH CC DED 05 FAA XXXXXX ARTC CWSU XXXXXX 30AA CC DED 06 FAA DED #2 none designated 30AA CC DED 07 XXXXXXXX AFB XXXXXXXX AFB 30AA CC DED 08 NWS AFOS PUES XXXXXXX AFOS 30AD CC DED 09 NWS AWIPS NWS AWIPS 30AD CC** RJ11
D/U n/ ** INTERCOM ** RDA TO RPG SITE 05TE CC
** XXXXXXX **
RECONFIGURATION CONTROL PAGE 1 OF 6COMMAND: AD,*****,NB,*****,RE,
FEEDBACK: OPER; A / R; 21
(M)ODIFY,{NO} (E)ND (C)ANCEL (P)age,{N PAGES}
(I)nsert,{NO} (D)elete,{NO} (U)pdate,{Y/N}NO LINE DEVICE ID LINE BAUD LINE PUPID/ DISTRIB TIME LIMIT NUM MNEMONIC CLASS RATE TYPE PASSWD* METHOD MINUTES ------------------------------------------------------------------------------- ------------------------------------------------------------------------------- 1 1 J01 RPGOP 56000 DEDIC RGOP 2 2 J02 RGDAC 9600 DINOUT 3 3 J03 NAPUP 9600 DIALIN * 4 4 J04 NAPUP 9600 DIALIN * 5 5 J05 NAPUP 9600 DIALIN * 6 6 J06 NAPUP 9600 DIALIN * 7 7 J07 NAPUP 9600 DIALIN * 8 8 J08 NAPUP 9600 DIALIN * *See NBComm Dial-In Port Edit screen for PUPID/PASSWD
RECONFIGURATION CONTROL PAGE 2 OF 6
COMMAND: AD,*****,NB,*****,RE,
FEEDBACK: OPER; A / R; 21
(M)ODIFY,{NO} (E)ND (C)ANCEL (P)age,{N PAGES}
(I)nsert,{NO} (D)elete,{NO} (U)pdate,{Y/N}NO LINE DEVICE ID LINE BAUD LINE PUPID/ DISTRIB TIME LIMIT NUM MNEMONIC CLASS RATE TYPE PASSWD* METHOD MINUTES ------------------------------------------------------------------------------- ------------------------------------------------------------------------------- 9 9 J09 NAPUP 9600 DIALIN * 10 10 J10 NAPUP 9600 DIALIN * 11 11 J11 NAPUP 9600 DIALIN * 12 12 J12 NAPUP 9600 DIALIN * 13 13 J13 NAPUP 9600 DIALIN * 14 14 J14 NAPUP 9600 DIALIN * 15 15 J15 NAPUP 9600 DIALIN * 16 16 J16 NAPUP 9600 DIALIN * *See NBComm Dial-In Port Edit screen for PUPID/PASSWD
RECONFIGURATION CONTROL PAGE 3 OF 6
COMMAND: AD,*****,NB,*****,RE,
FEEDBACK: OPER; A / R; 21
(M)ODIFY,{NO} (E)ND (C)ANCEL (P)age,{N PAGES}
(I)nsert,{NO} (D)elete,{NO} (U)pdate,{Y/N}NO LINE DEVICE ID LINE BAUD LINE PUPID/ DISTRIB TIME LIMIT NUM MNEMONIC CLASS RATE TYPE PASSWD* METHOD MINUTES ------------------------------------------------------------------------------- ------------------------------------------------------------------------------- 17 17 J17 OTHER 9600 DEDIC RSET 18 18 J18 OTHER 9600 DEDIC RSET 19 19 J19 OTHER 9600 DEDIC RSET 20 20 J20 OTHER 9600 DEDIC RSET 21 21 J21 APUP 9600 DEDIC CWSU 22 22 J22 APUP 9600 DEDIC 23 23 J23 APUP 9600 DEDIC KXYZ 24 24 J24 PUES 9600 DEDIC
RECONFIGURATION CONTROL PAGE 3 OF 6
COMMAND: AD,*****,NB,*****,RE,
FEEDBACK: OPER; A / R; 21
(M)ODIFY,{NO} (E)ND (C)ANCEL (P)age,{N PAGES}
(I)nsert,{NO} (D)elete,{NO} (U)pdate,{Y/N}NO LINE DEVICE ID LINE BAUD LINE PUPID/ DISTRIB TIME LIMIT NUM MNEMONIC CLASS RATE TYPE PASSWD* METHOD MINUTES ------------------------------------------------------------------------------- ------------------------------------------------------------------------------- 25 25 J25 APUP 9600 DEDIC
The attached form should be retained as a master copy. Generate as many copies as practical. At the end of each month mail or fax the form to the agency COTR listed above.
Fill out the Communication Outage Log accordingly. Report outages involving RPG dial lines to the WSR-88D Hotline at 1-800-999-9999. Report Sprint circuit outages to the Sprint hotline at 1-800-999-9999. Refer to the Telecommunications form given above to determine call back phone numbers for other Telco providers.
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Sprint Service Management Center (SMC) |
Procedures Guide |
Switched Voice & Data Services Dedicated Transmission |
Ticket Severity |
The SMC assigns a severity code to each trouble ticket based upon the nature of the problem. The customer service representative taking your initial call will work with you to assign the appropriate severity code to a problem. The severitycode governs how Sprint escalates internal to Sprint's trouble repair process. |
Severity | Definition |
1 | Critical condition at one or more sites
Examples: |
2 | Out of service condition
Examples: |
3 | Quality/Connectivity Condition
Examples: |
4 | Non-Duplicateable Quality/Connectivity Condition/RFO/Informational Issues
Examples: |
Sprint Service Management Center (SMC) |
Procedures Guide |
Switched Voice & Data Services Dedicated Transmission |
Ticket Escalation Table for NEXRAD Customers
The Customer Service Representative working your ticket is the primary point of contact to provide you status on the progress towards resolution of the problem. The guidelines below are used by all Sprint repair organizations to raise the level of visibility for a problem to speed resolution. If you have not been provided status in 2 hours you may escalate trouble to Sprint following these guidelines. If a problem requires special attention outside the next level in these guidelines, the SMC management will be happy to work with you. Please let the customer service rep. working your ticket know if a given problem falls outside these boundaries. SMC contact phone number for escalations is (800) 726-0201.
Ticket Duration |
Escalation Level |
Notification Contact |
Severity 1 & 2 Tickets | ||
2 Hours | 1 | The SMC escalates to SMC Supervisor |
4 Hours | 2 | The SMC escalates to Service Mgr. |
6 Hours | 3 | The SMC escalates to SMC Manager |
8 Hours | 4 | The SMC escalates to Director Government Services |
10 Hours | 5 | The SMC escalates to Vice President General Manager of Government Services |
Severity 3 & 4 Tickets | ||
2 Hours | 1 | The SMC escalates to Lead Technician |
4 Hours | 2 | The SMC escalates to SMC Supervisor |
6 Hours | 3 | The SMC escalates to Service Manager |
8 Hours | 4 | The SMC escalates to SMC Manager |
10 Hours | 5 | The SMC escalates to Director Government Services |