WSR-88D Telecommunications Form

Sample Communication Documentation Notebook


XXXXXXX, XX

WSR-88D Telecommunications Form


For Sprint line outages (all except Navy, FAA, and Corp of Engineers) notify the SPRINT hotline immediately at 1-800-999-9999. Be prepared to furnish the Sprint hotline with the FMS and VPN identifiers for the appropriate circuit(s), as listed below. Similarly, site maintenance technicians will need to update this form to include the circuit identifiers and trouble ticket logging procedures for non-Sprint circuits (Navy, FAA, and Corp of Engineers), and if applicable, the RDA-to-RPG wideband circuit.


Sprint T1 FMS DS-1 9999999
PUP Dial-out Line CIS 999999999 VPN 999-9999
Supp PUP Dial Line CIS 999999999 VPN 999-9999
Supp PUP Dedicated Line CIS 999999999 PL# 999999

RPG narrowband lines: NBComm Dial-In Edit Screen, and Authorized User List, allow the UCP operator to cross reference all authorized users to the RPG port they access. That information dial or UCP "AD,***, NB,***,DI" or ("VI") screen. Line # is from UCP "U,C" screen. "PORT PSWD" useful for associating "User" to "Line #" and appropriate FMS and VPN. This information is unknown to the Sprint hotline.

PORT RPG
PSWD Line# User Sprint CH# CIS # VPN
* 2 Rain Gage CH xx 999999999 999-9999
* 3 RFC Data CH xx 999999999 999-9999
* 4 NWSAdjcnt CH xx 999999999 999-9999
* 5 NWSGnlPrps CH xx 999999999 999-9999
* 6 RFCDial CH xx 999999999 999-9999
* 7 NWSNat'l CH xx 999999999 999-9999
* 8 SPC CH xx 999999999 999-9999
* 9 AFGlobal CH xx 999999999 999-9999
* 10 AWSGn'l CH xx 999999999 999-9999
* 11 AWSSpare CH xx
* 12 AWSSpare CH xx
* 13 CorpEng Ckt#____________________ (enter Ckt info) ________________ 999-999-9999
* 14 Nav/Marine Ckt#____________________ (enter Ckt info) ________________ 999-999-9999
* 15 FAAFloCntl MCI Ckt#________________ (enter Ckt info) ________________ 999-999-9999
* 16 FAACWSU MCI Ckt#________________ (enter Ckt info) ________________ 999-999-9999
Associated PUP(s)/ Dedicated Lines
KXXX 21 CWSUKXXX Ckt#_____________________ (enter Ckt info) _________________________
KXYZ 23 Ft XXXXX CH xx PL# 999999

*See NBComm Dial-In Port Edit screen for PORT PSWD

CIS# = Customer Identification Service Number
FMS = Facility Maintenance System
PL# = Private Line Number
VPN = Virtual Private Network

Agency Sprint Contract Officer (COTR):
National Weather Service, WOSO152
9999 East West Highway
Silver Spring, MD 99999-9999
Attention: Xxxxx Xxxxx (999) 999-9999 ext 999
fax; (999) 999-9999

or;

Air Force:
NEXRAD-CS AWS COTR
999 W. Losey St, Rm 9999
Scott AFB IL 99999-9999
Phone: (999) 999-9999
FAX: (999) 999-9999


( date )

NEXRAD RPG NARROWBAND CIRCUIT REPORT

TYPE CKTNO   USAGE              RADPHONE/CONNECTIVITY         COMMO RADAR
                                                              CLIN  CLIN
** XXXXXXX

**  1-RJ21X

D/U  01  NWS RGDAC (GDSS)             999-9999                30AF   CC
D/U  02  NWS RFC DATA                 999-9999                30AG   CC
D/U  03  NWS ADJACENT PORT            999-9999                30AC   CC
D/U  04  NWS GEN'L PURPOSE            999-9999                30AC   CC
D/U  05  NWS RFC GEN'L PURP.          999-9999                30AC   CC
D/U  06  NAT. MET. CENTER             999-9999                30AC   CC
D/U  07  NSSFC                        999-9999                30AC   CC
D/U  08  AFGWC                        999-9999                30AC   CC
D/U  09  AWS GEN'L PURPOSE            999-9999                30AC   CC
D/U  10  AWS HOLD #1                                          30AC   CC
D/U  11  AWS HOLD #2                                          30AC   CC
D/U  12  CORPS OF ENGINEERS           999-999-9999            30AC   CC
D/U  13  USN GEN'L PURPOSE            999-999-9999            30AC   CC
D/U  14  FAA FLOW CONTROL             999-999-9999            30AC   CC
D/U  15  FAA DIAL-UP                  999-999-9999            30AC   CC

**  2-RJ2DX

DED  01  NIDS #1 - Paramax            NIDS provider define    30AH   CC
DED  02  NIDS #2 - W.S.I.             NIDS provider define    30AH   CC
DED  03  NIDS #3 - Kavouras           NIDS provider define    30AH   CC
DED  04  NIDS #4 - Alden              NIDS provider define    30AH   CC
DED  05  FAA XXXXXX ARTC              CWSU XXXXXX             30AA   CC
DED  06  FAA DED #2                   none designated         30AA   CC
DED  07  XXXXXXXX AFB                 XXXXXXXX AFB            30AA   CC
DED  08  NWS AFOS PUES                XXXXXXX AFOS            30AD   CC
DED  09  NWS AWIPS                    NWS AWIPS               30AD   CC

** RJ11

D/U n/ ** INTERCOM ** RDA TO RPG SITE 05TE CC


** XXXXXXX **

                          RECONFIGURATION CONTROL         PAGE 1 OF 6

COMMAND: AD,*****,NB,*****,RE,
FEEDBACK: OPER; A / R; 21

(M)ODIFY,{NO} (E)ND (C)ANCEL (P)age,{N PAGES}
(I)nsert,{NO} (D)elete,{NO} (U)pdate,{Y/N}

NO LINE DEVICE ID LINE BAUD LINE PUPID/ DISTRIB TIME LIMIT NUM MNEMONIC CLASS RATE TYPE PASSWD* METHOD MINUTES ------------------------------------------------------------------------------- ------------------------------------------------------------------------------- 1 1 J01 RPGOP 56000 DEDIC RGOP 2 2 J02 RGDAC 9600 DINOUT 3 3 J03 NAPUP 9600 DIALIN * 4 4 J04 NAPUP 9600 DIALIN * 5 5 J05 NAPUP 9600 DIALIN * 6 6 J06 NAPUP 9600 DIALIN * 7 7 J07 NAPUP 9600 DIALIN * 8 8 J08 NAPUP 9600 DIALIN * *See NBComm Dial-In Port Edit screen for PUPID/PASSWD


RECONFIGURATION CONTROL PAGE 2 OF 6

COMMAND: AD,*****,NB,*****,RE,
FEEDBACK: OPER; A / R; 21

(M)ODIFY,{NO} (E)ND (C)ANCEL (P)age,{N PAGES}
(I)nsert,{NO} (D)elete,{NO} (U)pdate,{Y/N}

NO LINE DEVICE ID LINE BAUD LINE PUPID/ DISTRIB TIME LIMIT NUM MNEMONIC CLASS RATE TYPE PASSWD* METHOD MINUTES ------------------------------------------------------------------------------- ------------------------------------------------------------------------------- 9 9 J09 NAPUP 9600 DIALIN * 10 10 J10 NAPUP 9600 DIALIN * 11 11 J11 NAPUP 9600 DIALIN * 12 12 J12 NAPUP 9600 DIALIN * 13 13 J13 NAPUP 9600 DIALIN * 14 14 J14 NAPUP 9600 DIALIN * 15 15 J15 NAPUP 9600 DIALIN * 16 16 J16 NAPUP 9600 DIALIN * *See NBComm Dial-In Port Edit screen for PUPID/PASSWD


RECONFIGURATION CONTROL PAGE 3 OF 6

COMMAND: AD,*****,NB,*****,RE,
FEEDBACK: OPER; A / R; 21

(M)ODIFY,{NO} (E)ND (C)ANCEL (P)age,{N PAGES}
(I)nsert,{NO} (D)elete,{NO} (U)pdate,{Y/N}

NO LINE DEVICE ID LINE BAUD LINE PUPID/ DISTRIB TIME LIMIT NUM MNEMONIC CLASS RATE TYPE PASSWD* METHOD MINUTES ------------------------------------------------------------------------------- ------------------------------------------------------------------------------- 17 17 J17 OTHER 9600 DEDIC RSET 18 18 J18 OTHER 9600 DEDIC RSET 19 19 J19 OTHER 9600 DEDIC RSET 20 20 J20 OTHER 9600 DEDIC RSET 21 21 J21 APUP 9600 DEDIC CWSU 22 22 J22 APUP 9600 DEDIC 23 23 J23 APUP 9600 DEDIC KXYZ 24 24 J24 PUES 9600 DEDIC


RECONFIGURATION CONTROL PAGE 3 OF 6

COMMAND: AD,*****,NB,*****,RE,
FEEDBACK: OPER; A / R; 21

(M)ODIFY,{NO} (E)ND (C)ANCEL (P)age,{N PAGES}
(I)nsert,{NO} (D)elete,{NO} (U)pdate,{Y/N}

NO LINE DEVICE ID LINE BAUD LINE PUPID/ DISTRIB TIME LIMIT NUM MNEMONIC CLASS RATE TYPE PASSWD* METHOD MINUTES ------------------------------------------------------------------------------- ------------------------------------------------------------------------------- 25 25 J25 APUP 9600 DEDIC


COMMUNICATIONS OUTAGE LOG

The attached form should be retained as a master copy. Generate as many copies as practical. At the end of each month mail or fax the form to the agency COTR listed above.

Fill out the Communication Outage Log accordingly. Report outages involving RPG dial lines to the WSR-88D Hotline at 1-800-999-9999. Report Sprint circuit outages to the Sprint hotline at 1-800-999-9999. Refer to the Telecommunications form given above to determine call back phone numbers for other Telco providers.

Line/Port(s)
Failed
Telco
Vendor
Time Telco
Notified
Telco Trouble
Ticket Number
Time Line
Restored
Reported
Resolution
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
_ _ _ _ _ _
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_ _ _ _ _ _


Sprint Service Management Center (SMC)
Procedures Guide
Switched Voice & Data Services Dedicated Transmission

Ticket
Severity
The SMC assigns a severity code to each trouble ticket based upon the nature of the problem. The customer service representative taking your initial call will work with you to assign the appropriate severity code to a problem. The severitycode governs how Sprint escalates internal to Sprint's trouble repair process.


Severity Definition
1 Critical condition at one or more sites

Examples:
Total out of service condition at one or more sites
Multiple drop circuit with more than two or more drops out of service

 
2 Out of service condition

Examples:
Any single dedicated circuit down
Any single VPN circuit down
Any point-to-point circuit that is inoperable
Unable to use VPN on-net dialing
Significant impact on ability to conduct normal business

 
3 Quality/Connectivity Condition

Examples:
Intermittent ability to dial-out/connect to one VPN location via on-net dialing due to line quality
Impaired Private Line which the customer will not release for immediate testing
Recorded Voice Announcement (RVA's), busies, static, echo, or other quality issues
NOTE: RVA's contain an outage code at the end of the recorded message. Record and report the outage code to SMC when opening trouble tickets.
Limited impact on ability to conduct normal business

 
4 Non-Duplicateable Quality/Connectivity Condition/RFO/Informational Issues

Examples:
RVA's, busies, static, echo, or other quality issues
Reason for Outage (RFO)
Information or non-service affection condition, monitor only
Inquires of the customers service


Sprint Service Management Center (SMC)
Procedures Guide
Switched Voice & Data Services Dedicated Transmission

Ticket Escalation Table for NEXRAD Customers

The Customer Service Representative working your ticket is the primary point of contact to provide you status on the progress towards resolution of the problem. The guidelines below are used by all Sprint repair organizations to raise the level of visibility for a problem to speed resolution. If you have not been provided status in 2 hours you may escalate trouble to Sprint following these guidelines. If a problem requires special attention outside the next level in these guidelines, the SMC management will be happy to work with you. Please let the customer service rep. working your ticket know if a given problem falls outside these boundaries. SMC contact phone number for escalations is (800) 726-0201.

Ticket
Duration
Escalation
Level
Notification
Contact
 
Severity 1 & 2 Tickets
2 Hours 1 The SMC escalates to SMC Supervisor
4 Hours 2 The SMC escalates to Service Mgr.
6 Hours 3 The SMC escalates to SMC Manager
8 Hours 4 The SMC escalates to Director Government Services
10 Hours 5 The SMC escalates to Vice President General Manager of Government Services
 
Severity 3 & 4 Tickets
2 Hours 1 The SMC escalates to Lead Technician
4 Hours 2 The SMC escalates to SMC Supervisor
6 Hours 3 The SMC escalates to Service Manager
8 Hours 4 The SMC escalates to SMC Manager
10 Hours 5 The SMC escalates to Director Government Services